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Home » Client Care » Our 100% Guarantee

Our 100% Guarantee

At Luminesce we guarantee our products 100%.

GuaranteeIf for any reason you are not 100% satisfied with your purchase, simply call us within 30 days of your purchase and we will give you your money back.* Simple.

We want you to be happy with our products, and after years of experience and great customer feedback, we are confident that you will be. However, if for any reason you are not 100% satisfied, let us know, and we will arrange for a full refund, exchange or credit as you choose. As a company we measure our success by our customer's happiness. Your satisfaction is important to us.

*Please Note: Shipping charges are non-refundable. If you purchased products through a Luminesce Distributor, please contact your distributor directly to arrange for your refund. Thank you

Essences will last for years if you take care of them.  When you take an essence, please ensure that you do not touch the glass pipette or it may become contaminated and affect your essence.  Store essences upright, out of direct sunlight, and in a dry place at room temperature for longer life. 

If you have any further questions, please email us at info@luminesce.ca or call us on our toll-free line at 1-888-981-2288. Thank you.